At Entrust, we treat our clients as we’d like to be treated. That’s why we’ve created a service commitment that says as much about who we are, as what we do.
We’re so committed to this high standard of service that we’re willing to put our bill on the line. If for some reason we don’t live up to the commitments outlined below, we’ll refund the fees charged for the associated services.
As your financial services provider we commit to being:
- Respectful. You will receive friendly, courteous service and be treated with the respect and attention due all our clients.
- Value-oriented. In this world you get what you pay for. We focus on offering the best value for your dollar, not the cheapest rates. Your finances deserve the attention and advice of knowledgeable professionals who work hard to help you succeed.
- Responsive. We will promptly acknowledge any communication you have with us.
- Honest. We will be honest and up front with you at all times.
- Communicative. We will communicate with you frequently and openly as we build a long-term partnership with you.
- Receptive. Your feedback is critical to our continued improvement and innovation. We always look forward to your ideas, comments and suggestions.
- Timely. We will complete our services in a timely fashion and keep you updated on our progress.